Cancellation
Echod Graphics Inc.
In the event that you need to change or cancel your order, it must be done before we start printing the banner. Once the banner is in the printing process it cannot be changed or cancelled.
Please review you order carefully before submitting it to our Printing Department. If a change is needed please contact us with the changes by e-mail or phone ASAP. Include your name and a phone number where you can easily be reached, and your order number. If the banner is still in pre-press we will do our best to make the changes needed. However, once the banner has started printing we cannot change or cancel the order.
All our products are guaranteed for two (2) years against fading in excess of 15%. Vinyls with UV clear coat
(which must be requested at the time of the order and which has an additional cost of $0.35 per square foot) are guaranteed for three (3) years against fading in excess of 15%. .
If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support at customerservice@echodgraphics.com or call 718-643-1454, please have your order number ready, and the full name and billing information. Damaged banners must be returned within 7 business days of receiving the banners for a reprint.